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Frequently Asked Questions

  • What is a Criminal Record?

    A Criminal Record (also known as a Criminal Conviction History) covers criminal and traffic convictions.

    It does not include:

    • infringements (such as parking tickets)
    • charges that have not gone to court
    • charges where you were not convicted
    • times where you have gone to court and were found not guilty
    • demerit points and driver licence suspensions

    If you are eligible for a clean slate, your criminal record will be concealed under the Clean Slate scheme.

  • What is the Clean Slate scheme?

    The Clean Slate scheme allows an eligible individual the right, in some circumstances, to withhold information about their criminal convictions. When you apply for your criminal record, your convictions are automatically concealed under the Clean Slate scheme if you are eligible.

    If all of the following are true, you are said to have no criminal record. If you have:

    • had no convictions within the last 7 years
    • never been sentenced to a custodial sentence (such as prison, corrective training or borstal)
    • never been convicted of a sexual offence (‘specified offence’)
    • fully paid any fine, compensation, reparation or costs ordered by the court in a criminal case
    • never been banned from driving until further notice (indefinite disqualification)
    • never been held in hospital by the court in a criminal case instead of being sentenced, due to your mental condition.
  • When do I need to provide my full record?

    Even if the Clean Slate scheme applies to you, you may sometimes need to give your full record.

    You may need to provide your full record if:

    • you are travelling or living overseas
    • applying for certain jobs in New Zealand, such as:
      • police roles
      • prison or probation roles
      • judges, justices of the peace or community magistrates
      • or national security roles.

    It is against the law in New Zealand for anyone to ask or make you reveal your full record unless the above specific cases apply.

    If you require a full record, you can request your history from the Ministry of Justice.

  • How do I apply for a Criminal Record Check?

    • Complete the Criminal Record Check application online

      Applying for a Criminal Record Check takes approximately 3 - 5 minutes to complete. You will need to fill in details such as all names you have been known by, 10 years of residential address history, date and place of birth and contact details.
    • Upload Identification Documents

      You will need access to a scanner or a mobile device with a camera to upload your Identification Documents.

    • Receive your Criminal Record

      Depending on the service you chose, your check will be delivered to you in either 3, 10 or 15 business days. Business days is counted from the day after your check is lodged.

      For urgent needs, please contact Veritas Check and we will endeavour to assist you.

  • How much does a Criminal Record Check cost? What forms of payment do you accept?

    Standard delivery (15 business days) $53.00
    Premium delivery (10 business days) $60.00
    Express delivery (3 business days) $68.00

    All prices are in NZD and include GST.

    We accept Visa and MasterCard payments.

    We accept Visa and Mastercard payments

  • How long is a Criminal Record Check valid for?

    Criminal Record Checks are point in time checks and are current as of the date of issue. A Criminal Record Check has no period of validity; it is up to employers and organisations discretion to determine the period of time for which they will accept a Criminal Record Check.

  • What forms of identification are required to support my application?

    You must provide a legible copy of your identification which must contain your signature. This can be any one of the following:

    • New Zealand Driver Licence – can be current or expired within the last 2 years, but cannot be cancelled, defaced or a temporary licence.
    • New Zealand Passport – can be current or expired within the last 2 years, but cannot be cancelled or defaced. Must show your signature.
    • Overseas Passports – must be current and cannot be expired, cancelled or defaced. Must show your signature.
    • New Zealand Firearms Licence – must be current and cannot be expired or defaced.
  • How long will it take to process my Criminal Record Check?

    As soon as we receive your results they will be emailed to you instantly.

    Depending on the service you chose, your check will be delivered to you in either 3, 10 or 15 business days. Business days is counted from the day after your check is lodged.

    We can only lodge your application once we have received all required documents.

    For urgent needs, please contact Veritas Check and we will endeavour to assist you.

  • Can I check the progress of my Criminal Record Check?

    You can track the progress of your Criminal Record application on the Track page. You will need your Reference Number, which would have been emailed to you after you completed the application online and email address. If your check has been processed and is ready to download, you will be able to download your Criminal Record. A copy of your Criminal Record is sent to the email supplied in your application.

  • How will I receive my Criminal Record?

    A digital copy of your Criminal Record will be sent via email. You will also be able to download your Criminal Record online on the Track page.

  • How do I dispute the accuracy of my check results?

    Applicants who wish to dispute information recorded on their Criminal Record should contact Veritas Check.

  • How long are Criminal Record results kept for?

    Veritas Check will retain Criminal Record Checks for 12 months. You are able to obtain a copy of your Criminal Record results within 12 months of issue, after this period, a new Criminal Record application will be required.

  • Who are the Ministry of Justice (MOJ)?

    The Ministry of Justice (MOJ) is an executive branch of the New Zealand Government. It is responsible for running the court system, administering tribunals, collecting fines, negotiating Treaty of Waitangi claims and supporting the judiciary.

  • How can I verify my result?

    As we provide your Criminal Record via email, Veritas Check offers an online verification tool. Visit the Verify page by entering your unique Reference Number and Access Code.